General Terms and Conditions of Sale

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the following General Terms and Conditions. Your use of our services constitutes your acceptance of these terms. Please review these terms carefully before proceeding with our services. If you do not agree with any part of these terms, you may not access or use our services.

1. Scope

These General Terms and Conditions of Sale ("GTC") are entered into between, on the one hand, the company SN2TN, trading under the name Veni Vidi Paris, a simplified joint-stock company with a capital of 8,000 euros, registered with the Paris Trade and

Companies Registry under number 847 627 908, with its registered office at 94, boulevard Flandrin, 75116 Paris (hereinafter the "Service Provider"), and its customers (hereinafter the "Customers" or the "Customer") on the other hand.

These GTC constitute, in accordance with article L 441-6 of the Commercial Code, the sole basis of the commercial relationship between the parties. The GTC apply, without restriction or reservation, to any purchase of services for the sale of visits, discoveries, and cultural experiences (hereinafter the "Service") offered by the Service Provider to its Customers, regardless of any clauses that may appear on the Customer's documents, including its general terms and conditions of purchase.

These GTC apply to the exclusion of all other conditions, particularly those applicable to other distribution channels for the Services or on the Internet. In accordance with current regulations, these GTC are systematically communicated to any Customer (excluding wholesalers) who requests them, to enable them to place an order with the Service Provider. They are also communicated to any Customer prior to the conclusion of a single agreement referred to in Article L 441-7 of the Commercial Code, within the legal deadlines.

Any order for Services implies, on the part of the Customer, acceptance of these GTC and the general terms of use of the Service Provider's website for electronic orders. The information appearing in the Service Provider's catalogs, brochures, and price lists is given for information purposes only and may be revised at any time. The Service Provider is entitled to make any modifications to it that it deems useful.

2. Orders

2.1. Order Placement

The choice and purchase of a Service is the sole responsibility of the Customer. The Customer selects the Services they wish to order by phone at (+33) 06 77 43 93 25, via the contact form on the website www.venividiparis.fr, or by email to the following addresss sarah@venividiparis.fr and/or info@venividiparis.fr. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

The Customer and the Service Provider mutually agree in writing on a date and time for the provision of the Service. The sale of Services will only be considered final after the Service Provider has sent the Customer confirmation of acceptance of the order and after the full payment of the deposit due.

For services requiring the establishment of a prior quote, the sale of Services will only be considered final after:

-Establishment of a quote by the Service Provider and sending the Customer confirmation of acceptance of the order;

- Written validation of the quote and any other terms of service provision by the Customer.

This deposit cannot under any circumstances be considered as a down payment. The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning payment for a previous order.

2.2. Order Modification

Any request for possible modifications to the order by the Customer must be notified in writing to the Service Provider at least 21 days before the scheduled date of the ordered Service. If applicable and within the Service Provider's capabilities, these modifications will result in the preparation of a new quote and an adjustment of the initially agreed price.

If these modifications cannot be accommodated by the Service Provider, and provided that they have been notified within the aforementioned period, any amounts paid by the Customer will be refunded within a maximum period of 14 days from the notification by the Service Provider of the impossibility of accepting the modifications requested by the Customer (unless the Customer prefers to receive a credit).

For any order placed less than 21 days before the scheduled date of the ordered Service, no modifications can be made. However, the Service Provider will make its best efforts to try to accommodate the Customer's request for modification of the order.

2.3. Order Cancellation

In case of cancellation of the order by the Customer after its acceptance by the Service Provider, for any reason other than force majeure, the deposit paid at the order, as defined in the "Payment Terms" article of these General Terms and Conditions of Sale will automatically be acquired by the Service Provider and will not be subject to any refund.

In addition, and as damages:

- For visits without private venue rental: in the event of cancellation by the Customer within 15 days before the scheduled Service provision date, the full payment will be required. Any cancellation by the buyer more than 15 days before the scheduled service date will result in a 50% withholding of the amount due;

- For visits involving private venue rental: in the event of cancellation by the Customer less than 30 days before the scheduled Service provision date, the full payment will be required. Ticketing fees (entrance tickets, museum reservation fees, etc.), booking fees and planning fees cannot under any circumstances be refunded. They are due by the buyer regardless of the cancellation deadlines for a service.

3. Rates

The service fees are provided at the Service Provider's rates in effect on the day of placing the order, according to the quote previously established by the Service Provider and accepted by the Customer, as indicated in the "Orders" article above. The rates are net and exclusive of tax.

These rates are firm and non-revisable during their validity period, the Service Provider reserving the right, outside this validity period, to modify the prices at any time. They do not include processing and management fees or any additional charges such as transport or catering costs, which are invoiced in addition, under the conditions indicated in the Service Provider's rate catalog and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these fees. The conditions for determining the cost of services whose price cannot be known in advance or indicated with precision, as well as the method of calculating the price allowing verification of the latter, will be communicated to the Customer or will be the subject of a detailed quote, at the Customer's request in accordance with the provisions of Article L 441-6, II of the Commercial Code.

4. Payment Terms

4.1. Payment Deadlines

A deposit corresponding to 50% of the total price of the ordered Services is required when placing the order by the Customer. An advance invoice is issued by the Service Provider when placing the order by the Customer.

This deposit cannot under any circumstances be considered as a down payment. The balance of the price is payable in full no later than 15 days before the provision of said Services, under the conditions defined in the "Service Provision" article below.

The invoice for the balance of the price is issued by the Service Provider and sent to the Customer after payment. The Service Provider will not be required to provide the Services ordered by the Customer if the latter does not pay the price under the conditions and according to the terms indicated in these GTC.

No discount will be granted by the Service Provider for payment before the date indicated on the invoice or within a period shorter than that mentioned in these General Terms and Conditions of Sale..

4.2. Payment Methods

Payment for the Services ordered by the Customer is made by

- Cheque;

- Bank transfer;

- Credit card via Flywire;

- Credit card via PayPal.

In case of payment by bank check, it must be issued by a bank domiciled in mainland France or Monaco. The check will be cashed upon receipt. No additional fees, higher than the costs incurred by the Service Provider for the use of a payment method, can be charged to the Client. Payments made by the Client will only be considered final after the effective collection of the amounts due by the Service Provider.

4.3. Late payment

In case of late payment and payment of sums due by the Client beyond the above-mentioned deadline, and after the payment date indicated on the invoice sent to the Client, late payment penalties calculated at the monthly rate of 10% of the VAT-inclusive amount of the price of the Services listed on the invoice will automatically and without any formal notice or prior demand be owed to the Service Provider.

The late payment will make the entire amount owed by the Client to the Service Provider immediately due, without prejudice to any other action that the Service Provider may be entitled to take against the Client in this regard. In case of non-compliance with the payment conditions mentioned above, the Service Provider also reserves the right to cancel the provision of the Services ordered by the Client, to suspend the performance of its obligations, and to cancel any discounts granted to the Client.

4.4. Absence of offset

Unless expressly, prior, and written agreement from the Service Provider, and provided that the reciprocal claims and debts are certain, liquid, and due, no offset may be validly made by the Client between any penalties for delay in the provision of the ordered Services or non-conformity with the order, on the one hand, and the amounts due by the Client to the Service Provider for the purchase of said Services, on the other hand.

5. Provision of Services

The Services ordered by the Client will be provided according to the terms (locations, dates, and times) specified in the quotation and agreed upon between the Client and the Service Provider, under the conditions set forth in these General Terms and Conditions of Sale.

The Service Provider undertakes to make its best efforts to provide the Services ordered by the Client within the framework of an obligation of means. The Service Provider shall not be held liable in any circumstances for delays or suspensions in the provision of the service attributable to the Client, or in cases of force majeure.

If the Services ordered are not provided on the agreed date between the Client and the Service Provider, for any reason other than force majeure or the fault of the Client, the sale may be terminated at the written request of the Client. Any amounts paid by the Client will then be refunded to them no later than fifteen days following the date of termination of the contract, excluding any compensation or deduction.

Similarly, in the event of a specific request from the Client regarding the conditions of service provision, duly accepted in writing by the Service Provider, the associated costs will be subject to subsequent specific billing. In the absence of reservations or complaints expressly made by the Client during the provision of the Services, they will be deemed to be in accordance with the order, in terms of quantity and quality.

The Client shall have a period of 7 days from the provision of the Services to make such reservations or complaints in writing, with all relevant supporting documents, to the Service Provider. No claim shall be validly accepted in the event of non-compliance with the formalities and deadlines by the Client. The Service Provider will refund the Client or rectify (to the extent possible) as soon as possible and at its own expense, the Services for which the lack of conformity has been duly proven by the Client.

6. Transport

The Service Provider shall refund the Client or rectify (to the extent possible) without delay and at its own expense, any Services for which non-compliance has been duly proven by the Client. The Service Provider may call upon private drivers, a chauffeured car rental company, or any other means of transportation such as plane or train for the transportation of Clients.

The risks incurred during the transportation of Clients are entirely borne by the transportation company as well as by the transportation company's insurance.

7. Guarantees

The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defects, resulting from a defect in design or execution of the Services ordered. The liability of the Service Provider can only be incurred in case of proven fault or negligence and is limited to direct damages, excluding any indirect damages, of any kind.

To assert their rights, the Client must, under penalty of forfeiture of any related action, inform the Service Provider in writing of the existence of defects within a maximum period of 7 days from their discovery. The Service Provider will rectify or have rectified, at its exclusive expense, according to appropriate and mutually agreed upon modalities by the Client, the Services deemed defective.

The Service Provider's liability is limited to the amount of the order. The photographs, films, or images of the Services presented on the Service Provider's website are of a non-contractual nature. Consequently, the Service Provider's liability cannot be engaged in the event of an error in one of these photographs, films, or images.

The Service Provider cannot be held liable for the non-performance of the contract concluded in the event of force majeure, as defined in the ‘Provision of Services’ article above. The Service Provider declines all responsibility for the content of the sites on which hypertext links may appear from its own site.

8. Code of Conduct

As part of the execution of the Service provision, the Client agrees to adhere to and ensure compliance with the following safety and conduct rules:

1. Present oneself in appropriate and decent attire,

2. Adhere to the laws and regulations of the visited locations,

3. Refrain from consuming food or drinks in the visited locations unless permitted,

4. Refrain from smoking in the visited locations,

5. Maintain silence in front of artworks,

6. Refrain from touching exhibited or presented objects unless permitted,

7. Adhere to courteous behavior towards the personnel executing the Service.

In case of non-compliance with the aforementioned rules, the Service Provider reserves the right to refuse the Client access to the Service.

9. Intellectual Property Rights

The Service Provider retains ownership of all intellectual property rights related to studies, drawings, designs, prototypes, etc., produced (even at the Client's request) for the provision of Services to the Client.

The Client therefore agrees not to reproduce or exploit the aforementioned studies, drawings, designs, prototypes, etc., without the express, written, and prior authorization of the Service Provider, which may be subject to financial compensation. The content of the Service Provider's website is the property of the Service Provider and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement punishable by law.

10. Unforeseen Circumstances

These General Terms and Conditions expressly exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the Civil Code for all Service Supply operations from the Service Provider to the Client. Therefore, the Service Provider and the Client each waive the right to rely on the provisions of Article 1195 of the Civil Code and the regime of unforeseen circumstances provided therein, committing to fulfill their obligations even if the contractual balance is upset by circumstances that were unforeseeable at the time of the conclusion of the sale, even if their performance proves to be excessively burdensome, and to bear all the economic and financial consequences thereof.

11. Specific Performance

By way of derogation from the provisions of Article 1221 of the Civil Code, the Parties agree that in the event of a breach by either Party of its obligations, the aggrieved Party cannot demand specific performance. The aggrieved Party may, in the event of non-performance of any of the obligations incumbent upon the other Party, request the resolution of the contract according to the modalities defined in the article 'Contract Resolution’.

12. Non-Performance Exception

It is reminded that in accordance with Article 1219 of the Civil Code, each Party may refuse to perform its obligation, even if it is due, if the other Party does not perform its own and if this non-performance is serious enough, meaning it could jeopardize the continuation of the contract or fundamentally upset its economic balance. The suspension of performance will take effect immediately upon receipt by the defaulting

Party of the notification of the breach addressed to it for this purpose by the aggrieved Party indicating the intention to apply the non-performance exception until the defaulting Party remedies the identified breach, notified by registered letter with acknowledgment of receipt or on any other durable written medium providing evidence of dispatch.

This non-performance exception may also be used preventively, in accordance with the provisions of Article 1220 of the Civil Code, if it is evident that one of the Parties will not perform its obligations by the due date and if the consequences of this non-performance are serious enough for the aggrieved Party. This option is used at the risk and peril of the Party initiating it. The suspension of performance will take effect immediately upon receipt by the presumed defaulting Party of the notification of the intention to apply the preventive non-performance exception until the presumed defaulting Party performs the obligation for which an upcoming breach is evident, notified by registered letter with acknowledgment of receipt or on any other durable written medium providing evidence of dispatch.

However, if the hindrance were definitive, the present agreement would be purely and simply resolved according to the modalities defined in the article 'Resolution for Default of a Party to its Obligations’.

13. Force Majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code. The Party experiencing the event must immediately inform the other Party of its inability to perform its obligation and justify it to the latter. The suspension of obligations shall in no event be a cause of liability for non-performance of the obligation in question, nor shall it entail the payment of damages or late penalties.

The performance of the obligation shall be suspended for the entire duration of the force majeure if it is temporary. Therefore, upon the disappearance of the cause of the suspension of their mutual obligations, the Parties shall make every effort to resume the normal performance of their contractual obligations as quickly as possible. To this end, the impeded Party shall notify the other of the resumption of its obligation by registered letter with acknowledgment of receipt or any extrajudicial act. If the impediment is definitive, this agreement shall be purely and simply resolved according to the modalities defined in the article 'Resolution for Force Majeure’.

14. Contract Termination

In the event of non-compliance by either party with the obligations outlined in the articles of this contract, it may be terminated at the discretion of the injured party. In any case, the injured party may seek damages in court.

15. Personal Data

The Client may provide the Service Provider with personal data concerning them (such as name, address, bank details) in the context of the execution of the Service, notably for the purpose of placing an order for the Service. The personal data communicated and collected in the context of the Service provision by the Service Provider, acting as the data controller, are processed and kept only for the duration necessary for the operations for which they were collected and in compliance with the principles of personal data protection.

The Service Provider undertakes to ensure the protection of the Client's personal data and all personal data obtained in the context of the Service provision. Personal data is kept for the duration of the contractual relationship and may be kept for a longer period when it is necessary to fulfill a legal or contractual obligation, or to establish evidence, within the limits of the legal prescription period. In the context of commercial prospecting, data is kept for three years before being permanently deleted unless there is new contact from you.

In accordance with the provisions of European Regulation 2016/679 and Law No. 78-17 on Information Technology, Data Files, and Civil Liberties amended by Law No. 2018-493 of June 20, 2018 on the protection of personal data, the Client has, regarding the personal data concerning them, a right of access, rectification, limitation, opposition, erasure, and portability with the Service Provider at the address indicated above or at the following email address: sarah@venividiparis.fr, as well as a right to lodge a complaint regarding the processing of their personal data with the CNIL (French Data Protection Authority).

16. Applicable Law and Jurisdiction

These General Terms and Conditions and the transactions resulting from them between the Service Provider and the Client are governed by and subject to French law. These General Terms and Conditions are drafted in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.

17. Disputes

All disputes arising from the transactions of Service Provision concluded under these General Terms and Conditions, regarding their validity, interpretation, execution, resolution, consequences, and follow-ups, which could not be resolved amicably between the Service Provider and the Client, shall be submitted to the competent courts under ordinary law. This is the only applicable law, regardless of the place of order, delivery, or payment, and in the event of a dispute.

18. Pre-contractual Information - Client's Acceptance

These General Terms and Conditions are expressly agreed to and accepted by the Client, who declares and acknowledges having full knowledge of them, and therefore waives the right to rely on any contradictory document, including its own general terms of purchase, which will be unenforceable against the Service Provider, even if it was aware of them.